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Help with Motu 828 MK3 since last update...

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Hello.. Since i have updated my system, i now have an issue where , when i select the MOTU for audio I/O my DSP maxes out and i get an OUT OF REAL TIME message in red.. Changing firewire cables doesnt seem to help. Everything is up to date with current firmware and kyma versions.
asked Jan 17, 2018 in Hardware & Interfaces by carlg23 (220 points)
edited Jan 17, 2018 by carlg23
If you wait for a few seconds, does the OUT OF REAL TIME message go away?

What is the clock source in the DSP Status window? What sample rate are you using?
commented Jan 17, 2018 by ssc (Savant) (128,120 points)
If i wait .. It does not go away.. My sample rate is 44.1k and the DSP meters are completely maxed out too..
commented Jan 18, 2018 by carlg23 (220 points)
In DSP Status window, is the selected Clock Source set to "Internal"?
commented Jan 18, 2018 by ssc (Savant) (128,120 points)
Yes it is set to internal
commented Feb 7, 2018 by carlg23 (220 points)
We received this update from Carl:

"I loaded the MOTU drivers onto another computer , same problem existed, I then was instructed by Dave at MOTU power down, connect via USB and then power on. The 828 connected for the first time, without error.. After that i power cycled again ths time disconnecting the USB and connecting the FW800 cable. This also now worked ,I moved the now funcioning unit to my kyma connected system and all was running smooth.. Looks like this usb kickstart helped get it all going somehow.. Wanted to share in case anyone else runs into this peculiar issue."
commented Feb 14, 2018 by ssc (Savant) (128,120 points)
Wow!        Carl +++
commented Feb 14, 2018 by roland-kuit (Master) (3,350 points)

1 Answer

0 votes

I had it a few times with my Moto.

A rescan solved my situation

answered Feb 13, 2018 by roland-kuit (Master) (3,350 points)
okay, so never knew about the Rescan (thanks)....
commented Feb 17, 2018 by michael-johnson (210 points)
Had the same issue with my ultralite mk3. Manually setting "Interface Mode: FireWire" on the front panel of the Motu (Param-Button) solved it for me…
commented Apr 18, 2018 by patrik-zosso (140 points)
Just out of the blue my MOTU 828 MK3 (Firewire) started acting up again today.
Same issue that I had in the past where my Pacarana sees it then after a few minutes loses contact with it again. Performing Rescan will not find the interface. Running Mac OS X 10.15.6 with Kyma 7+ 7.36f2 via Ethernet to Mac and FW800 to the MOTU.
commented Oct 30, 2020 by michael-johnson (210 points)
I now connect the Pacarana on Port B instead with FireWire.
Sometimes the cables flips out my laptop and looses contact. Then I have to close the Kyma software, reconnect the cable and start up the Kyma software again.
commented Oct 31, 2020 by roland-kuit (Master) (3,350 points)
Symbolic Sound Corporation
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