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password not accepted

0 votes
Tried to update Kyma this morning, but log in from Help menu didn't work,

Kyma says that that log-in name and pw mismatch
ok, changed pw (from Kyma, Forgot Password option),
logged in through web browser to SymS site with new pw, no problem,
restarted Kyma, entered newly acquired pw,
but again warning that log-in name and pw mismatch.
And although I'm already logged in to SymS, she won't let me update, declaring constantly that log-in name and pw mismatch.

Shortly, SymS site acknowledge my new pw, Kyma don't.
So I can't update.

Help, please


osx 10.6
asked Feb 3 in General by samuel-sacher (Practitioner) (370 points)
Could you please check your Mac's clock time using this site What does it say? Thanks!
Your clock is 1.2 seconds behind.
Accuracy of synchronization was ±0.026 seconds.
Time in Zagreb, Croatia now:


"commented 7 hours ago by ssc (Savant)"


impossible, I've checked SymS site nearly every 30 minutes

Same here, even after setting clock manually and restart.

And after auto sync and restart too. Password isn't recognized.
Thanks, guys. Turns out the clock discrepancy was a red herring so no need to check that any further. We've figured out what the issue is and are working to resolve it now. Thanks for letting us know about the problem! More soon...
I'm getting a simillar problem after check for software updates (Win 10).

In Kyma I'm prompted to login with a password and when I supply the password (which has never been changed) I get an error message saying "Login or password do not match"
I tried clicking the 'forgot password' button and appear to have successfully changed the password (I re-entered the same old password) and got a confirmation email saying I have successfully changed password but am still unable to get past the login prompt when I check for software updates.

Clicking cancel works though ;)

Thank you, C+K!
This explains why I could not install/register my software at all. All working now!

1 Answer

0 votes
All fine now.

Thanks C + K,
answered Feb 7 by roland-kuit (Adept) (1,570 points)
Same problem on old Mac G5 running 10,5.8. No problem on Windows machine.
They’ve given me a new password which again works on Windows machine but not on Mac.What was the answer?
Have to say their support is fantastic but just checking here as well.
Again this issue.
I can log in via Internet, not with the Kyma software (Windows 10).
Password not recognized.
It's working again. I can reach this site and update Kyma again, when there's one.